After 9/11, the world as we knew it changed. The same will inevitably be true due to the COVID-19 pandemic. Social distancing, wearing masks in public, frequent hand washing and keeping sanitizer on hand is shaping up to become the new normal.
As the world changes due to the coronavirus pandemic, financial institutions will need to change as well. Banks and credit unions need to find a balance that allows them to continue to serve account holders, while keeping their staff safe. These changes are likely to include a heavier focus on self-service options and remote banking, which have proven to be the safest and most preferred channels.
To learn about self-service options available today for financial institutions that will help with social distancing, download our infographic “Self Service Options for a Post COVID-19 World.”